Step-by-step pictures of every screen, from signing up to posting on autopilot.
Contact support with a ticket
Tell us what went wrong and talk with our team in the app. All plans
1
Raise a ticket
Where: 📍 Support → Raise a ticket
Open Support. Write a short Subject, pick a Topic, choose the Related video if it's about one, describe what happened and click Submit ticket. We usually reply within one business day.
2
Read replies and answer
Where: 📍 Support → Your tickets
Your tickets are listed on the right. A number on the Support tab means we replied. Open the ticket to read it and reply in the same thread. Tickets we've answered close by themselves after 3 days without a reply; just write again to reopen one.
"Sign-in expired" on YouTube: open Accounts & posting and click Reconnect. Your scheduled posts wait for you, so nothing is lost.
Instagram says the account isn't eligible: make sure it's a Professional (Creator or Business) account, then connect again.
A post failed: it retries automatically 3 times. The Schedule tab shows the reason, and there's a Retry button.
Disconnecting: click Disconnect in the app. You can also remove access at Google account permissions or in Instagram under Settings, then Apps and websites.
Billing
My UPI or bank app says AutoPay was set up for "up to ₹15,000". Will I be charged that? No. Under RBI rules, automatic payments in India are
approved with a maximum limit, and our payment provider (Dodo Payments) registers the standard ₹15,000 ceiling. You're only charged your plan's price
plus GST each billing period, and your bank notifies you 24 hours before every payment. You can cancel anytime in the Plan tab, or pause/revoke the
AutoPay in your UPI app.
Who is "Dodo Payments Inc"? Dodo Payments is our payment provider and merchant of record. It processes your payment and handles tax, so
its name appears on your bank statement and AutoPay approval.
